Pistolo Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Pistolo Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, as well as any additional rules displayed for particular games, promotions or services.

Pistolo Casino operates under a licence issued by the Gaming Board of Anjouan, Autonomous Island of Anjouan, Union of Comoros, with reference number ALSI-202411077-FI2.

1. General terms

These Terms & Conditions form an agreement between you and the operator of Pistolo Casino. They apply to the website, mobile services, games, account features, payment functions and other services made available through the platform. Additional terms may apply to specific games, tournaments, promotions, bonuses or payment methods. Where additional terms apply, they will be shown before or during the relevant activity and should be read together with these Terms & Conditions.

Pistolo Casino may update these terms from time to time to reflect changes to the website, applicable law, technology, security requirements or business practices. The current version will be made available on the website. Continued use of the service after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the website and may need to close your account.

The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking the laws that apply to you before accessing or using the service. Pistolo Casino does not invite people to gamble where online gambling is prohibited or restricted by law.

Eligibility and account registration

You must meet the applicable minimum legal age and all other legal requirements before opening or using an account. You must provide accurate, current and complete information during registration and keep that information updated. An account must be registered in your own name and may only be used by you. You must not create an account for another person, allow another person to use your account or operate multiple accounts unless expressly permitted.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell Pistolo Casino promptly if you believe that your account has been accessed without permission, your password has been disclosed or any account information is incorrect. You should use a strong password and take reasonable steps to protect your device and connection.

2. Account checks, deposits and withdrawals

Pistolo Casino may carry out identity, age, location, payment, fraud prevention and financial checks at any stage. You may be asked to provide documents or information to verify your identity, source of funds or ownership of a payment method. Services, withdrawals or account access may be restricted while a check is pending. Information supplied for verification must be genuine, readable and up to date.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of participating in the games and not for any unlawful activity. Pistolo Casino may reject, reverse or hold a transaction where it identifies a security, compliance or payment concern.

You should only deposit money that you can afford to lose. Before confirming a deposit, check the amount, currency and payment details carefully. Your bank, card provider or payment service may apply separate fees, limits or exchange rates. Pistolo Casino is not responsible for charges imposed by a third-party financial provider.

Withdrawals may be subject to account verification, payment checks, applicable transaction rules and any conditions clearly displayed at the time of the relevant promotion or service. Funds may generally be returned only to an approved payment method or through another method selected in accordance with applicable requirements. Pistolo Casino may delay or refuse a withdrawal where information is incomplete, activity appears irregular, a payment is disputed or a legal or regulatory check is required.

You must not use the website to launder money, fund criminal activity, evade legal obligations or misuse a payment system. Suspected fraud, collusion, chargebacks, stolen payment details or other unlawful conduct may result in account restrictions, cancellation of transactions and reporting to relevant authorities where required.

3. Games, promotions and fair use

Game rules, available markets, results and settlement procedures are displayed within the relevant service or game information. You should understand the rules before placing a wager or participating. A wager is normally treated as accepted only when confirmed by the platform. If a technical error, pricing error, communication failure or other obvious mistake occurs, Pistolo Casino may review and correct the affected activity in accordance with applicable law and the relevant game rules.

Game outcomes are determined by the relevant game system and its authorised results or randomisation process. You accept that gambling involves risk and that no strategy can guarantee a win. Past results, displayed statistics or promotional content should not be understood as a promise of future success.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to separate terms. Those terms will explain eligibility, entry requirements, expiry rules, wagering or playthrough requirements, qualifying games, maximum values and any restrictions that apply. Read the promotional terms before accepting an offer. If there is a conflict between these Terms & Conditions and a promotion-specific term, the promotion-specific term will generally apply to that offer.

Pistolo Casino may withdraw, amend or end an offer in accordance with its stated terms. An offer may be removed where it has been obtained through an error, abuse, collusion, multiple accounts, automated activity or a breach of the applicable rules. You must not attempt to exploit technical faults, promotional errors or system weaknesses.

Prohibited conduct

Using false, misleading or stolen identity or payment information.
Allowing another person to access or control your account.
Using software, bots, scripts, automated systems or other tools to gain an unfair advantage.
Colluding with other players or manipulating games, promotions or platform functions.
Interfering with the website, introducing malicious code or attempting to bypass security controls.
Using the service for unlawful purposes or in a way that harms other users or the platform.

4. Responsible gambling, privacy and service availability

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget before you play and do not chase losses. If gambling stops being enjoyable, take a break and use the available account controls or support options. You can seek independent help from an appropriate gambling support service in your state or territory.

Depending on the features available to you, account controls may include deposit limits, wagering limits, session reminders, time-outs, self-exclusion or account closure. Requests may be subject to reasonable processing and security checks. Do not attempt to avoid a restriction by opening another account. If you ask for self-exclusion or account closure because gambling is causing concern, Pistolo Casino may take steps to prevent further access in line with its procedures.

Personal information is handled in accordance with the Pistolo Casino Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, prevent fraud, meet legal obligations, improve the platform and communicate with you where permitted. Third-party providers may process information on behalf of the platform for functions such as payments, technology, analytics, security and customer support.

The website may occasionally be unavailable because of maintenance, updates, technical faults, network problems, third-party services or circumstances outside reasonable control. Pistolo Casino does not guarantee that the website or every game will always be available, uninterrupted, secure or free from errors. You are responsible for using suitable equipment, software and internet access.

5. Suspension, liability and general legal information

Pistolo Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information cannot be verified, activity presents a security or compliance risk, payment activity is disputed or the law requires action. Where appropriate, you may be informed of the reason, although information may be withheld where disclosure could interfere with an investigation, security process or legal obligation.

If an account is closed, any remaining balance will be reviewed and handled in accordance with applicable law, these terms and relevant payment or compliance requirements. Funds associated with fraud, unlawful activity, chargebacks, abuse or a breach of these terms may be withheld or dealt with as permitted by law. Closing an account does not remove obligations that arose before closure.

To the extent permitted by law, Pistolo Casino is not responsible for losses caused by your failure to protect account details, your use of an unsuitable device or connection, third-party payment services, events outside reasonable control or your decision to gamble. Nothing in these terms excludes or limits rights, guarantees or remedies that cannot lawfully be excluded or limited under Australian consumer law.

If you have a complaint, raise it through the available customer support channel and provide enough information for the matter to be reviewed. Complaints may be assessed using relevant records, account information and applicable procedures. You should cooperate with reasonable requests for information during the review. Any dispute will be handled under the laws and dispute processes that apply to the service and your location, subject to mandatory legal rights.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that it has been waived. These terms, together with the Privacy Policy, applicable game rules and promotional terms, represent the rules governing your use of Pistolo Casino unless a different written agreement is required by law.