Betting Rules

These Betting Rules explain the general principles that apply when using Pistolo Casino to place bets or participate in online gaming. They are intended to help players understand how wagers are accepted, recorded, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the service.

Pistolo Casino operates under a licence issued by the Gaming Board of Anjouan, Autonomous Island of Anjouan, Union of Comoros, with reference number ALSI-202411077-FI2.

1. General betting conditions

By opening an account, accessing the website or placing a wager, you confirm that you have read and accepted the rules that apply to the relevant product or game. Additional rules may be displayed within a specific game, betting market, promotion or transaction screen. Those additional rules form part of the conditions for that activity and should be reviewed before you proceed.

You must be legally entitled to use online gambling services in your location. Players must meet the applicable minimum age requirement and must not use the service where online gambling is prohibited or restricted. You are responsible for checking the laws that apply to you before creating an account or placing a bet. Pistolo Casino may apply geographic, account or product restrictions where required.

Only one person may use an account, and the account holder is responsible for keeping login details secure. Bets must be placed personally by the account holder and not by another person acting on their behalf. You must provide accurate information when registering and keep that information current. Account checks may be required before certain services, deposits, withdrawals or winnings can be processed.

A bet is generally considered placed when it has been accepted by the system and a confirmation or record is displayed. Entering selections, entering a stake or viewing a betting slip does not necessarily mean that a bet has been accepted. You should check the final confirmation, selections, odds or game details and stake before leaving the transaction screen.

Pistolo Casino may refuse, limit, suspend or cancel a bet where permitted by the applicable terms. This can include circumstances involving a technical error, suspected fraud, account misuse, a breach of the rules, an unavailable market, an incorrect price or other circumstances that affect the integrity of the service. Any outcome will be handled in accordance with the relevant terms and applicable law.

Do not place a wager using another person's account or payment method without proper authorisation.
Check the product rules and any market-specific conditions before confirming a bet.
Keep your account credentials private and notify support through the available website channels if you suspect unauthorised access.
Do not attempt to interfere with, manipulate or bypass the website, games, account controls or transaction processes.

2. Stakes, odds and bet records

The available stake options, minimums, maximums, odds and other betting conditions may vary by product, market, game, account and time. Any applicable information will generally be shown before a bet is confirmed. A displayed price or condition may change before acceptance, so the details shown in the final confirmation are the details you should use when checking your wager.

All amounts are displayed in the currency identified on the website or transaction screen. You are responsible for confirming that the stake is correct before submitting a bet. Once a bet has been accepted, it may not be changed or withdrawn unless a cancellation or cash-out option is expressly made available and its conditions are met.

The account history, betting slip, game record or transaction record may be used to confirm the details of a wager. You should review these records regularly and retain any relevant confirmation. If the information shown appears incorrect, raise the issue promptly through the available support channel and provide enough information for the wager to be identified.

Where an obvious error affects odds, selections, market information, game information or a settlement, the relevant bet may be reviewed and corrected or voided in accordance with the applicable terms. An obvious error may include information that is clearly inconsistent with the intended market or product. A correction will not create an entitlement to a result that would not have applied under the correct information.

Technical interruptions can affect the display or recording of a wager. If a page freezes, a connection is lost or a confirmation is not received, do not assume that the bet was accepted or rejected. Check the account or betting history before attempting the transaction again, as repeating an action may result in more than one wager.

3. Results, settlement and cancellations

Bets are settled using the official result or settlement method relevant to the product. The applicable game rules, market rules or event conditions will explain how results are determined, including how ties, abandoned events, postponed events, incomplete games, dead heats, void selections and other unusual outcomes are treated. Different products may use different settlement principles.

A result may be updated if an official source corrects or revises information, or if a technical or settlement error is identified. Pistolo Casino may correct the account record where necessary to reflect the result that should have applied under the relevant rules. Settlement information shown on the website should be checked alongside the specific conditions for the bet.

A bet may be cancelled or declared void if the relevant product or market is unavailable, an event does not take place, the result cannot be determined in accordance with the rules, or another condition for cancellation applies. Where a bet is void, the stake will generally be treated in the manner described by the applicable product rules and terms. Promotional stakes or special offers may be subject to separate conditions.

If a bet is settled incorrectly, the account may be adjusted after a review. This may include removing an amount credited in error or returning an amount that should have been credited. You agree to cooperate with reasonable checks relating to a disputed or corrected settlement. The timing of a review may depend on the complexity of the matter and the information available.

Review the applicable rules before placing the bet.
Confirm the selections, stake and displayed conditions before submission.
Check the account history after placing the bet.
Review the final result and settlement against the relevant product rules.
Contact support promptly if you identify a possible error or unauthorised transaction.

4. Complaints, fair play and responsible gambling

If you have a question about a wager, result, settlement or account transaction, use the customer support channel made available on the website. Include your username or other account identifier where appropriate, the date and time of the issue, the relevant game or market, the stake amount and any confirmation or screenshot that may assist with the review. Do not include passwords or sensitive payment information in a message unless the website specifically requests information through a secure process.

Matters are reviewed using the account record, transaction history, relevant product rules, system information and any other available evidence. A decision may take time where further checks are necessary. If you are not satisfied with the response, follow the further complaint or escalation process described in the applicable Terms and Conditions or on the website.

Fair play is expected from every player. You must not use bots, automated tools, unauthorised software, collusion, deceptive practices or any method designed to gain an improper advantage or interfere with another person's use of the service. Activity may be investigated where there are reasonable concerns about fraud, money laundering, account sharing, bonus abuse, manipulation or other prohibited conduct.

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and never wager money needed for everyday expenses. Avoid chasing losses, taking out credit to gamble or playing when upset, tired or under the influence of alcohol or other substances. Take regular breaks and use any deposit, loss, time, activity or account-management tools available to you.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service or health professional. You can also use the responsible gambling controls available through the website, including account restrictions or self-exclusion where offered. These Betting Rules do not replace the full Terms and Conditions, and the most specific rules displayed for a product or bet will apply together with applicable Australian law.