Responsible Gaming

Pistolo Casino supports gambling as an entertainment activity, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting sensible limits and making informed choices before, during and after play. Gambling should remain enjoyable, affordable and within your control. If gambling is causing stress, financial difficulty or conflict, support is available and taking a break is an important first step.

Pistolo Casino operates under a licence issued by the Gaming Board of Anjouan, Autonomous Island of Anjouan, Union of Comoros, with reference number ALSI-202411077-FI2.

Gamble responsibly and stay in control

Gambling outcomes are based on chance. No strategy can guarantee a win, and previous results do not affect future results. A game that has not produced a win for some time is not necessarily more likely to win next time. Similarly, a series of wins does not mean that another win is due. Treat every wager as an entertainment expense and only play with money you can comfortably afford to lose.

Before you start, decide how much time and money you are prepared to spend. Once you have reached either limit, stop playing, even if you feel tempted to continue. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal problems. These circumstances can make it harder to make careful decisions.

Set a spending limit before you play and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential expenses such as rent, bills, food and debt repayments.
Never borrow money, use credit intended for necessities or sell possessions to gamble.
Do not chase losses by increasing your stakes or continuing for longer.
Avoid gambling while intoxicated or when you are experiencing strong emotions.
Keep your account details private and use secure access to protect your account.
Review your gambling activity regularly so you understand how much time and money you are spending.

Winning is not a reliable source of income. If you win, consider withdrawing or setting the money aside rather than returning it to play. If you lose, accept the result as part of the cost of entertainment. Trying to recover losses usually increases the amount at risk and can make a difficult situation worse.

Tools and choices that can help

Pistolo Casino may provide account and play-management features designed to help you stay within your plans. Depending on the service and the requirements that apply, these may include deposit limits, loss or wagering limits, session reminders, activity information, cooling-off periods and account self-exclusion. Availability and conditions can vary, so review the relevant information in your account or contact the available support team before using a tool.

Set a limit before playing

A limit is most useful when it is chosen before you begin and is based on your personal budget. Consider setting daily, weekly or monthly limits for deposits, losses or wagering. Choose an amount that will not affect your normal living costs. A limit should be treated as a boundary, not as a target that must be reached.

Take a break when you need one

A cooling-off period can provide time away from gambling without requiring a permanent decision. Use a break if you notice that play is becoming frequent, distracting or difficult to stop. During a break, remove gambling applications or shortcuts, avoid gambling-related advertising where possible and spend time on other activities.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period or indefinitely. If you choose self-exclusion, follow the instructions provided through the relevant account or support process. Do not create another account or use someone else's account during a self-exclusion period. If you have self-excluded, ask the available support team about the steps that apply to your account.

Limits and account restrictions are intended to support your decision, but they should be used alongside a personal plan. They cannot remove every risk associated with gambling. If you feel unable to control your gambling, seek independent support as soon as possible.

Recognising possible gambling harm

Gambling harm can develop gradually. It may affect your finances, relationships, work, study, physical health or emotional wellbeing. You do not need to wait until a serious crisis before asking for help. Early support can make it easier to regain control.

Consider taking a break and seeking support if you regularly think about gambling, feel restless when you try to stop, or spend more time or money than planned. Other warning signs include hiding or minimising your gambling, borrowing money, missing payments, selling belongings, arguing with family or friends, neglecting responsibilities, or feeling anxious, guilty, hopeless or depressed after playing.

You often gamble for longer than intended.
You increase your stakes to experience the same excitement.
You chase losses or believe a big win will solve financial problems.
You use gambling money for bills, food, transport or other essentials.
You feel unable to stop despite wanting to.
You lie to people close to you about your gambling.
Gambling affects your work, studies, sleep, health or relationships.
You feel distressed or have thoughts of harming yourself because of gambling.

If any of these signs sound familiar, stop playing and talk to someone you trust. A qualified gambling support service can provide confidential advice and help you develop a plan. You can also ask a health professional for guidance. If you are in immediate danger or feel unable to keep yourself safe, contact emergency services or a crisis service in your area without delay.

Support, privacy and safer play for others

Support is available to anyone affected by gambling, including partners, family members and friends. You do not have to manage the situation alone. A support professional can help you understand the behaviour, discuss practical boundaries and identify appropriate financial or emotional assistance. Independent support is available even if you do not want to discuss your situation with the casino.

If you choose to contact Pistolo Casino about responsible gaming, share only the information needed to explain your concern. Account information may be used to verify your identity and apply relevant restrictions. Personal information will be handled according to the applicable privacy information and legal requirements. We may ask questions about your play to help identify appropriate safer-gambling options.

Gambling accounts are intended for the registered account holder. Do not allow another person to use your account, and do not use another person's account. Keep children and young people away from gambling services and devices used to access them. Use passwords, device controls and other practical safeguards where appropriate. Gambling is for adults who meet the applicable age and legal requirements.

Pistolo Casino may take steps to promote safer gambling and comply with applicable obligations. This can include providing information, reviewing account activity, applying restrictions or declining activity where required. These measures do not replace personal responsibility or professional support. The safest choice for someone experiencing gambling harm may be to stop gambling completely.

For questions about limits, cooling-off options, self-exclusion or account restrictions, use the support option available on the website. Do not delay asking for help. Making a plan today, telling someone you trust and taking time away from gambling can help you move towards safer choices.