Privacy Policy

This Privacy Policy explains how Pistolo Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to players in Australia regarding their information and marketing preferences.

Pistolo Casino operates under a licence issued by the Gaming Board of Anjouan, Autonomous Island of Anjouan, Union of Comoros, with reference number ALSI-202411077-FI2.

Information we may collect

Pistolo Casino may handle information that identifies you, relates to your account or is needed to provide online gambling services. The information collected depends on how you use the website, the services you request and the checks that may be required before or during account use. We aim to collect information that is reasonably necessary for these purposes and to handle it responsibly.

Account and contact information

When you register or communicate with us, we may collect details such as your name, date of birth, username, login details, contact information, account preferences and records of your communications. We may also record information about your account activity, responsible gambling preferences, requests and interactions with customer support.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include identity documents, information used to confirm your address and other details needed for customer due diligence. Verification information may also be used to help prevent identity theft, fraud, money laundering, account misuse and other unlawful activity.

Payment and transaction records

We may process information about deposits, withdrawals, wagers, account balances, payment methods and related transaction history. Payment providers may handle payment details in accordance with their own privacy practices. We may receive enough information from them to confirm a transaction, investigate an issue, meet security requirements and maintain appropriate financial records.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages visited, access times and interactions with website features. We may also receive information about how the website performs and how players use it. This information helps us maintain security, improve services and identify technical problems.

Why we use personal information

Personal information may be used for the purposes described below. We will not use information in a way that is incompatible with the reason it was collected unless permitted or required by applicable requirements.

To create, operate and administer your player account.
To process requested deposits, withdrawals and other account transactions.
To confirm identity, age, eligibility and account ownership.
To carry out security, anti-fraud, anti-money laundering and account integrity checks.
To comply with legal, regulatory, court, tax, accounting and other official obligations that apply to our services.
To provide customer support, respond to questions and investigate complaints or disputes.
To monitor, maintain and improve the website, games, systems and user experience.
To detect, prevent and investigate unauthorised access, cheating, abuse, suspicious activity and other harmful conduct.
To communicate with you about your account, service notices, security matters, transactions and changes to our terms or policies.
To send promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where processing depends on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is based on another valid reason or is necessary to provide a requested service.

Sharing information

Personal information may be shared with service providers that help operate the website and provide services to players. Depending on the circumstances, these providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, security, communications, analytics or professional services. They should only use information for authorised purposes and are expected to apply suitable safeguards.

Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce applicable terms, or protect the security and integrity of the website. If information is transferred or accessed outside Australia, appropriate measures may be used where required to protect it.

Cookies, storage and security

Pistolo Casino may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help a website remember settings, keep an account session active, understand website usage and support security. Some cookies may be necessary for core functions, while others may help with performance, analytics or personalised communications.

You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and you may need to repeat preferences or sign-in steps. Browser settings differ, so refer to the help information for your chosen browser for instructions.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure communications, staff procedures and security reviews. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should keep login details confidential and notify support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable requirements, you may have rights regarding the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@pistolocasino.wtf. Please clearly explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information, identity documents, payment records or other sensitive details.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the requested correction.
Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available.
Marketing consent: withdraw consent to promotional communications or use the available unsubscribe option in a marketing message.

A deletion request may not result in immediate or complete removal where information must be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. Similarly, withdrawing marketing consent will not affect essential service communications, such as account, transaction, security or policy notices.

Policy changes and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on this page will apply from its stated publication or update date. We encourage players to review this page periodically. If you have a question about this policy or how your information is handled, contact support@pistolocasino.wtf.